Senior Dining Room Manager

ジョブID 10122566 勤務地を選択 アナハイム, カリフォルニア州, アメリカ合衆国 企業名 Disneyland Resort 掲載日 Jun. 04, 2025

今すぐ応募

仕事内容:

Newly remodeled Napa Rose, the Fine Dining crown jewel of Disneyland Resort’s culinary landscape, stands as a testament to extraordinary hospitality. Recognized as a Forbes 4-Star restaurant and home to an Award-Winning Wine List and Bar Program, Napa Rose is more than just an Upscale Dining destination – it’s a benchmark of sophistication, craftsmanship, and unforgettable guest experiences. As we prepare to celebrate our 25th anniversary in 2026, we are seeking a visionary leader who thrives on excellence, innovation, and the pursuit of greatness.

The Senior Dining Room Manager is an advanced leadership position that is responsible for stage management of our talented Cast in a Fine Dining restaurant as well as mentoring fellow Dining Room Managers. In this role, you will ensure efficient and safe operations, drive an immersive Guest experience, increase Cast engagement and safeguard our brand. This role strives to deliver world-class Guest service standards; recognizes/coaches Cast behaviors; and manages the business through Key Business Drivers while maintaining strong connection to the rich history and heritage of our Disney Hotels.

Responsibilities:
•   Provide a world-class fine dining experience to our guest by focusing on Disney Service Standard to maintain the Restaurant’s Forbes rating
•   Demonstrate commitment to excellence and working in the operation daily, which includes interacting with guests and cast members and resolving any issues
•   Maintain a positive attitude and strong cast focus to inspire, engage, coach and develop a diverse and talented team
•   Recognize cast members and hold them accountable for delivering excellence with the Five Keys in safety, courtesy, inclusion, show and efficiency. Be a teacher and developer, take a sincere interest in the Cast and be vested in their success
•   Exceed guest expectations that yield results and positive guest feedback to help achieve/maintain a Forbes 5-star rating
•   Strong advocate for change, inclusion, innovation and continuous improvement
•   Serve as a functional / subject matter expert of the operation
•   Participate in departmental meetings and communicate relevant information to cast members
•   Participate and provide operational perspective in project planning and LOB departmental meetings
•   Make balanced day-to-day operational decisions that benefit guests, cast members and the demands of the business
•   Manage daily staffing levels and anticipate shift coverage needs based on demand. Drive and deliver daily results
•   Support local projects and monitor any potential impacts to the guest and cast experience
•   Serve as a change agent, taking calculated risks to integrate processes, removing barriers and aligning performance goals of the hourly Cast
•   Help develop and drive change to enhance overall revenue goals of the operation

Basic Qualifications:
•   Extensive wine expertise
•   Extensive expertise in Forbes 5-star standards
•   Certification in Wine Education or equivalent experience
•   Leadership experience engineering a high-end bar menu focused on craft cocktails
•   Can articulate current trends in fine dining space
•   Extensively understands fine dining cooking terms and techniques
•   6 years leadership/managerial experience
•   Demonstrated strong verbal and written communication skills, including conflict resolution, problem-solving and decision-making
•   Understand how to read a P&L to drive greater revenue
•   Ability to work in a fast-paced environment
•   Recognized as a positive leadership role model
•   Proven ability to lead effectively in a team environment, hold self and others accountable, as well as the ability to deal effectively with conflict with strong partnering and networking skills
•   Ability to effectively work independently as well as with teams
•   Demonstrated operational guest service experience and guest service skills
•   Demonstrated strong organization, multi-tasking and time management skills with attention to detail
•   Proficient in Microsoft Office products and adaptable to new technology
•   Ability to actively coach Cast Members to correct behavior across lines of business.
•   Proficient in basic computer functions necessary to operate in a Windows environment and adaptable to new technology
•   Ability to understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.). Strong planning and organizational skills in relation to the Key Business Indicators
•   Ability to be flexible with work schedule, including weekends, variable shifts and holidays
•   Understands scope beyond immediate area – will partner with other hotel departments including Signature Dining, Banquets, Housekeeping, Front Desk, Bell & Valet, Spa, Engineering, Stores, etc.
•   Highly motivated and results-oriented
•   Analyze, problem solve, and make appropriate decisions that realize effective results
•   Able to Influence and Motivate Peers
•   Collaborates and integrates through effective communication
•   Change agent – able to implement operational vision

Preferred Qualifications:

• Experience managing a Forbes-rated fine dining restaurant
• Prior experience at a Michelin starred restaurant preferred

• Union experience
• Bilingual Skills

• 6-9 Years of experience in a leadership role within Food & Beverage with responsibilities for:

o   Driving Revenue
o   Effective labor Management
o   High level Guest Service
o   Team Development
o   Business acumen, driving and delivering results, collaboration and integration, entrepreneurial mindset/ownership, heritage/legacy/brand knowledge and versatility

Preferred Education: Court of Master Sommelier’s Introductory Level or higher

The hiring range for this position is $77,000-95,100. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

今すぐ応募

Disneyland Resortについて:

Walt Disneyが1955年7月17日にDisneylandを開業した時、彼はここが世界中の喜びとインスピレーションの泉となるようにと願いました。それ以来、Disneyland Resortは8億人をこえるゲストを迎え、有名な2つのDisneyテーマパークと3つのホテル、Downtown Disney Districtと呼ばれるショッピング、ダイニング、エンターテイメントエリアを備えた、約500エーカーを超える広さの、多岐にわたる世界クラスのファミリー・リゾートとなるまでに成長しました。Disneyland Resortは、創造力と技術、イノベーションを組み合わせて、ストーリーテリングを新たなレベルへと引き上げ、キャストは日々来場する何千人ものゲストの生活にDisneyのマジックを届ける役割を担っています。

The Walt Disney Company について:

The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。

このポジションはWalt Disney Parks and Resorts U.S., Inc.という事業部門の一つであるDisneyland Resortでのお仕事です。

Walt Disney Parks and Resorts U.S., Inc. は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。

求人応募における障害者への配慮

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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